![]() ![]() For example, patient questions and concerns often arise when providers are not readily accessible digital tools should offer flexibility in this regard. Furthermore, all parties must be involved in decisions about the ownership and use of the data collected, including patients’ access to their own health records.ĭigital innovations must meet people where they are. The only way to achieve these goals is to engage diverse stakeholders-including patients, providers, and payers-in the development of digital tools and systems. Interventions also should be tailored for users’ cultural, physical, and environmental situations, including social determinants of health. They also must be affordable, easily accessible, and convenient, so that digital innovation advances efforts to democratize health care. If the purpose of digital health innovation is to better care for people and improve the systems that care for them, human-centered design approaches are critical.ĭigital health tools must first be user-friendly, personal, and practical. Innovators pursuing digital solutions must keep the end goal in mind. Synthesis of the panel discussions yielded three tenets for digital transformation of health care delivery: a renewed focus on human-centered design, creating a robust data infrastructure, and redefining the value chain. ![]() Of particular focus were the role of such solutions in prevention and management of chronic conditions and the infrastructure necessary to make digital innovation work at scale. ![]() On October 25, 2021, the VHA and the Digital Medicine Society (DiMe) hosted the inaugural Veterans Affairs (VA)–Industry Digital Health Symposium convening innovators, regulators, payers, policy makers, clinicians, and veterans to discuss how to realize the full value and promise of digital health technologies at the VHA and in US health care more broadly. However, these benefits come with the potential costs of needless duplication of effort, collection of conflicting information, and development of burdensome systems. Additionally, more and better data are available to support decision making and coordination of care for clinicians. Opportunities include greater access to high-value care for patients, especially for underserved groups and those living in rural areas. The rapid pace of change spurred by the pandemic creates both new opportunities and risks in realizing the potential of digital health innovation. Flagship in-clinic initiatives include Project CONVERGENCE, a suite of software products to improve the quality and speed of health care delivery, harnessing the capabilities of one of the first 5G-enabled hospitals in the country. The VHA’s systemwide innovation portfolio is replete with successful digital solutions ready for scale, with the COVID-19 pandemic driving broad adoption of new interoperative tools for information sharing, symptom screening, vaccinations, clinical trials, and clinical care. The Veterans Health Administration (VHA), the largest health system in the US, uses thousands of digital health-related applications to care for more than nine million veterans annually across the country. ![]() Human factors engineering is critical for all technologies and even more so for health-related interventions. Thoughtful hybrid approaches will define digitization efforts, and humans-patients, care partners, communities, and clinicians-must be included in these endeavors. However, the digitization of health care is not a simple task technologies should be implemented only if they will improve care for individuals and the systems that care for them. Continuing advances in digital health technology offer a powerful new toolset to transform how health care is delivered and experienced. ![]()
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